@article{Akande_2022, title={Application of Multi-server Queue Model (m/m/c) for Waiting Lines Management in Banking System}, volume={6}, url={http://www.ajms.in/index.php/ajms/article/view/418}, DOI={10.22377/ajms.v6i1.418}, abstractNote={<p>Queues or waiting lines arise when the demand for service exceeds the capacity of a service facility.<br>One of the major challenges bank customers encounter in banks is the waiting lines in automated teller<br>machines (ATMs). This study formulated a Multi-Server Queue Model (M/M/C) for Queue Management<br>in Banking ATM. The performance level of a typical bank ATM has been effectively investigated using<br>the M/M/S queuing model. It was observed that the busy time of the machine is 2.6 h while the idle time<br>is 7.4 h in the 10 h of banking time which is attributed to the availability of many servers in the system.<br>The utilization factor is 0.26 or 26.0% shows that the service delivery of the machine is very efficient and<br>there is no urgent need for an additional server. The researcher thereby recommended that banks should<br>consider the use of the queue model to test the performance of waiting lines in the ATMs.</p>}, number={1}, journal={Asian Journal of Mathematical Sciences(AJMS)}, author={Akande, S. A.}, year={2022}, month={Jul.} }